As a result of a fall (see "D2x & Me .. A Sorry Tale) I had cause to send my D2x and 28 - 70 lens to them for checking and adjust & repair as necessary.
After the fall it would not focus, hunting forward and backward and seemed to be moving slower. Also, the lens hood had been forced back over the lens barrell. A phone call to Hartland Photographics resulted in the advice to either "test it out or send it in". Thirty minutes later I received a call from Ray Harland who went through some possibilities of what was wrong, all resuling in the need to send it in for checking and any adjustment required.
I sent the body & lens by Express Post on the Friday, Tuesday I called to confirm arrival to be told that they were working on the body now, again thirty minutes later Ray called and confirmed that adjustment was needed by shiming one corner of the "parallelism and back focus". He also asked if I needed a new LCD cover, as I had not noticed it was missing and a replacement lens hood is on order.
Thur PM I recieved another call to say that "the lens checked O'K and would I like them to do the firmware upgrade before sending it back?" Friday I recieved back the body and lens with a written account and firmware advice on the new features.
Now I have back again after 7 days a camera that I have 100% confidence in and am amazed at this standard of servive here in WA.
For those of us here in the West, I cannot recommend Hartland Camera Repairs highly enough for speed of service and communication with thier customers! A+++
Its a shame I can't be repaired as quick!!
Cheers, Andy
